Railway Support/ inquiries
Railway Support

Railway support

Get help from Railway developers and follow the conversation here. Railway is an independent application that integrates RAILGUN.

01

First, a few quick checks

These often resolve common issues. Tick anything you’ve tried.

Update your app

Install the latest version from your wallet’s website.

Get the latest version

Re-sync your balance

Use your wallet’s balance re-sync option and allow it to finish.

Try a different RPC

Choose a provider for the same network. Review its privacy policy before using it.

Find a provider on Chainlist

Close and reopen the app

Fully quit your wallet, then open it again.

Try a different device

If you already have your wallet set up on another trusted device, check whether the issue occurs there.

Watch a tutorial

Browse walkthroughs from the RAILGUN community.

Open YouTube

Check the documentation

Look for guidance about the feature you’re using.

Read the docs

Check system liveness

Check the liveness checks on Railscan to confirm systems are operational before submitting a ticket.

Check liveness on Railscan

You can submit a ticket at any time. These checks are optional.

02

Still need a hand?

Describe your issue with Railway. Its developers can reply here.

Include the version if you know it.

A little detail helps the team reproduce the issue.

Crop out balances, addresses and other details you don’t want to share.

The transaction ID, not your wallet address. Only include it if relevant.

Never share your seed phrase, private keys or wallet password. Support agents and server administrators will never DM you first. Your report is visible to authorized Railway support developers. A short issue preview is also shared in their developer support channel.

No account or wallet connection required.
You’ll receive a private link to track replies and manage optional email or Telegram alerts.