Application Support/ inquiries
Application SupportRAILWAY · ANON · TERMINALDeveloper inbox
LET’S GET YOU BACK ON TRACK

A little help.
A clear way forward.

Try a few quick checks, or submit an inquiry to the developers of the third-party application you use. No Discord or Telegram account needed.

Select your third-party RAILGUN-integrated application

Your ticket will be forwarded to the relevant third-party developers. Railway, Anon and Terminal are independent applications that integrate RAILGUN.

01

First, a few quick checks

These often resolve common issues. Tick anything you’ve tried.

Update your app

Install the latest version from your wallet’s website.

Get the latest version

Re-sync your balance

Use your wallet’s balance re-sync option and allow it to finish.

Try a different RPC

Choose a provider for the same network. Review its privacy policy before using it.

Find a provider on Chainlist

Close and reopen the app

Fully quit your wallet, then open it again.

Try a different device

If you already have your wallet set up on another trusted device, check whether the issue occurs there.

Watch a tutorial

Browse walkthroughs from the RAILGUN community.

Open YouTube

Check the documentation

Look for guidance about the feature you’re using.

Read the docs

You can submit a ticket at any time. These checks are optional.

02

Still need a hand?

Describe your issue with the selected application. Its third-party developers can reply here.

A little detail helps the team reproduce the issue.

Crop out balances, addresses and other details you don’t want to share.

The transaction ID, not your wallet address. Only include it if relevant.

Never share your seed phrase, private keys or wallet password. Your report is visible to authorized third-party application support developers.

No account or wallet connection required.
You’ll receive a private link to track replies.